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Telecare Health Connect Terms & Conditions

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Last updated: May 19 2026

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1. Plain-language summary

These Terms explain how you may use Telecare Health Connect.

The main points are:

  1. Telecare Health Connect helps you track information such as blood sugar, blood pressure, weight, symptoms, and notes.

  2. The app is a self-tracking and support tool. It is not an emergency service, medical device, diagnosis tool, prescription service, or replacement for your doctor.

  3. Automated messages, alerts, trends, and future AI summaries are for information and support only. They may be delayed, incomplete, or unavailable.

  4. If you feel very sick, have chest pain, trouble breathing, weakness, confusion, fainting, stroke-like symptoms, severe headache, severe low blood sugar symptoms, or any emergency symptoms, seek urgent medical care immediately.

  5. You are responsible for entering accurate information, keeping your login secure, and contacting your healthcare provider when you have concerns.

  6. Telecare Health Ltd. may suspend or end access if the service is misused, payment fails, or continued use creates safety, legal, or operational concerns.

This plain-language summary is provided to help you understand the Terms. The full legal Terms below control if there is any conflict.

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​​2. Agreement to these Terms

These Terms & Conditions (“Terms”) are a legal agreement between Telecare Health Ltd. (“Telecare,” “Telecare Health,” “we,” “us,” or “our”) and the person using our websites, app, forms, messages, programs, or services (“you” or “user”).

These Terms apply to:

  • the Telecare websites, including www.telecare.biz and www.telecare.bz;

  • Telecare Health Connect / Telecare Connect;

  • related web apps, progressive web apps, forms, landing pages, payment pages, onboarding pages, messages, emails, and support services;

  • any programs such as DiabetesCare, PressureCare, WeightCare, VitalCare, or other Telecare Connect programs.

By signing up for, accessing, or using the Services, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you do not agree, do not use the Services.

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​​3. Who may use the Services

You may use the Services only if:

  1. you are at least 18 years old, or the legal age of majority in your jurisdiction;

  2. you have the legal authority to agree to these Terms;

  3. you are using the Services for yourself, or you are legally authorized to assist another person;

  4. your use of the Services is not prohibited by applicable law.

The Services are not intended for children or minors unless Telecare has expressly approved use by a parent, guardian, or legally authorized representative and any required consent has been obtained.

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4. What Telecare Health Connect does

Telecare Health Connect is a digital health tracking and support service. Depending on your program and access, it may help you record health-related information, view simple trends, receive reminders or messages, and access related support or educational content.

The Services are designed to help you organize and track information and support healthier self-management habits. They are not designed to replace medical care.​

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5. What Telecare Health Connect does not do

Telecare Health Connect does not provide emergency care.

Telecare Health Connect does not:

  1. diagnose any disease or condition;

  2. prescribe medication;

  3. recommend medication changes;

  4. tell you to start, stop, increase, decrease, or skip medication;

  5. guarantee that a doctor, nurse, or other clinician has reviewed your readings;

  6. guarantee that alerts will be seen or acted on immediately;

  7. provide continuous monitoring;

  8. replace clinic visits, emergency services, or your relationship with your own healthcare provider;

  9. operate as a medical device unless Telecare later obtains and communicates any required regulatory status;

  10. provide health insurance or sell health insurance.

Unless we clearly state otherwise in writing, any app alert, message, trend, status, or summary is generated by rules, automation, or support workflows. It should not be treated as a professional medical opinion.

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6. Emergency and urgent-care warning

Do not use Telecare Health Connect for emergencies.

If you think you may have a medical emergency, call your local emergency number or go to the nearest emergency department, urgent-care facility, hospital, or open clinic.

Seek urgent medical care immediately if you have symptoms such as:

  • chest pain;

  • shortness of breath;

  • weakness on one side of the body;

  • trouble speaking;

  • confusion;

  • fainting;

  • seizure;

  • severe headache;

  • severe weakness;

  • severe dehydration;

  • severe vomiting;

  • severe low blood sugar symptoms;

  • very high blood pressure with concerning symptoms;

  • any other severe or worrying symptoms.

Do not wait for an app message, email, phone call, or manual follow-up from Telecare.​

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7. No doctor-patient relationship through self-tracking app use

Use of the Telecare Health Connect self-tracking app alone does not create a doctor-patient relationship between you and Telecare Health Ltd., Dr. Johanne Perez, any Telecare staff member, or any affiliated person.

A doctor-patient or clinician-patient relationship exists only when a licensed healthcare professional expressly agrees to provide clinical care to you under an appropriate clinical arrangement.

If Telecare later offers telemedicine consultations, clinician review, or other clinical services, those services may be subject to separate consent forms, clinical terms, fees, limitations, and documentation requirements.​

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8. User-entered information and your responsibilities

You are responsible for:

  1. entering accurate and complete information;

  2. using the correct email address connected to your Telecare account;

  3. keeping your login link, email account, PIN, and device secure;

  4. not allowing another person to use your account;

  5. reviewing your own readings and contacting your healthcare provider when needed;

  6. seeking urgent care when symptoms are severe;

  7. not using Notes or app forms to request urgent help;

  8. not entering information about another person unless you are legally authorized to do so;

  9. following the advice of your own healthcare provider.

If you enter incorrect, incomplete, delayed, or misleading information, the app’s alerts, trends, reminders, and summaries may be inaccurate or not useful.​

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9. Alerts, reminders, and follow-up messages

Telecare Health Connect may generate alerts, reminders, in-app messages, email messages, or manual follow-up tasks based on readings, symptoms, inactivity, payment status, trial status, or other information.

You understand and agree that:

  1. alerts may be delayed, missed, incomplete, incorrect, or unavailable;

  2. the app may not detect every concerning pattern;

  3. the app may flag readings that later turn out not to be clinically important;

  4. no alert means that your health is safe;

  5. a message from Telecare does not mean that a doctor reviewed your reading unless the message clearly says so;

  6. manual SMS, WhatsApp, call, or email follow-up is not guaranteed;

  7. Telecare is not responsible for delays caused by internet access, app availability, email delivery, device problems, user settings, third-party platforms, or incorrect contact details.

You should always use your own judgment and contact your healthcare provider if you are concerned.

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​10. AI summaries and automated content

Telecare may later use artificial intelligence or automated tools to create short summaries of your trends or app activity.

If activated, AI or automated summaries:

  1. are for general information and support only;

  2. may be incomplete, inaccurate, delayed, or inappropriate for your situation;

  3. do not diagnose, prescribe, or recommend medication changes;

  4. do not replace your doctor or healthcare provider;

  5. should be checked against your own readings and clinical advice.

Do not rely on AI or automated summaries for urgent decisions or treatment decisions.

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11. Communications consent

By signing up for or using the Services, you agree that Telecare may contact you using the contact details you provide, including email, app messages, phone, SMS, or WhatsApp/manual messaging where applicable.

We may send:

  • account and onboarding messages;

  • app access links;

  • security or login messages;

  • payment or trial messages;

  • service updates;

  • health-tracking reminders;

  • safety-related messages;

  • support responses;

  • legally required notices;

  • limited promotional messages where permitted.

You may opt out of promotional messages. Some service, safety, payment, security, and account messages may still be necessary for us to provide the Services.

Do not rely on email, SMS, WhatsApp, or app messages for emergency communication.

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​12. Account access and security

You must keep your account access secure. You agree not to:

  • share your login access with another person;

  • use another person’s account;

  • attempt to access data that does not belong to you;

  • bypass security controls;

  • interfere with the app, website, database, or systems;

  • use automated scraping, bots, or unauthorized tools;

  • upload viruses, malware, or harmful code;

  • use the Services for unlawful, harmful, abusive, misleading, or fraudulent purposes.

You must notify us promptly at support@telecare.biz or info@telecare.biz if you believe your account, email, phone, or device has been compromised.

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​13. Payments, trials, subscriptions, and billing

Telecare may offer free trials, paid subscriptions, monthly plans, one-time services, or promotional pricing.

Unless otherwise stated at signup:

  1. prices are listed in Belize dollars (BZD) or another stated currency;

  2. subscription plans renew automatically until cancelled;

  3. access may be suspended if payment is not received, payment fails, or the trial period ends;

  4. Telecare may change pricing or plan features prospectively with notice where appropriate;

  5. you are responsible for any taxes, bank fees, card fees, transfer fees, or other payment-related charges.

By purchasing a plan or service, you confirm that you are authorized to use the payment method provided.

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​14. Cancellation and refunds

You may cancel your plan by following the instructions provided in the app, website, payment platform, or by contacting support@telecare.biz.

Unless otherwise stated in writing or required by law:

  1. cancellation stops future renewal charges;

  2. cancellation does not automatically refund charges already incurred;

  3. refunds are not guaranteed once app access, reports, support, or services have been provided for the billing period;

  4. Telecare may issue refunds or credits at its discretion;

  5. access may continue until the end of the paid billing period unless otherwise stated.

If you believe you were charged in error, contact us promptly.

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​15. Service changes, suspension, and termination

Telecare may change, pause, limit, suspend, or discontinue any part of the Services at any time.

We may suspend or terminate your account if:

  • payment fails;

  • you violate these Terms;

  • you misuse the Services;

  • you create security, privacy, legal, clinical-safety, or operational risk;

  • continuing service is not commercially, technically, legally, or clinically appropriate;

  • we are required to do so by law or by a third-party platform provider.

We may also suspend the Services during maintenance, outages, security events, or vendor failures.

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16. Third-party platforms and services

Telecare may use third-party platforms and service providers to operate, host, secure, support, analyze, improve, and deliver the Services. These may include providers for website hosting, app delivery, cloud storage, database and workflow tools, email or messaging delivery, payment processing, analytics, customer support, security, and artificial intelligence features.

These third-party services may have their own terms, privacy policies, security practices, outages, and limitations. Telecare is not responsible for third-party failures, outages, delivery delays, compatibility issues, policy changes, or unauthorized actions outside Telecare’s reasonable control.

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​17. Intellectual property

Telecare Health Ltd. owns or licenses the Telecare name, logos, website content, app structure, workflows, software configurations, designs, text, graphics, documentation, automations, scripts, reports, templates, summaries, and other materials used in or provided through the Services.

You receive a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for your own personal health tracking and program participation.

You may not copy, reverse engineer, reproduce, resell, publish, scrape, modify, distribute, or create derivative works from the Services without Telecare’s prior written permission.

You retain ownership of information you enter into the app. You grant Telecare the right to process that information as needed to provide, maintain, secure, improve, analyze, and support the Services, subject to our Privacy Policy and applicable law.

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18. Aggregated and de-identified information

Telecare may use aggregated, anonymized, or de-identified information to:

  • improve the Services;

  • monitor performance;

  • understand engagement;

  • prepare internal dashboards;

  • develop business insights;

  • support research, reporting, or partner discussions;

  • improve public-health or chronic-disease management programs.

We will not intentionally use aggregated or de-identified information in a way that identifies you personally.

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​19. Privacy

Your use of the Services is also governed by our Privacy Policy. Please read it carefully.

By using the Services, you consent to the collection, use, storage, processing, and disclosure of your information as described in the Privacy Policy.

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​20. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

Telecare does not guarantee that:

  • the Services will be uninterrupted, secure, error-free, or available at all times;

  • alerts, reminders, summaries, or messages will be accurate, complete, or timely;

  • the app will detect every abnormal or concerning reading;

  • any trend, message, alert, or summary will be clinically appropriate for your situation;

  • use of the Services will improve your health outcomes;

  • third-party platforms will remain available or unchanged;

  • the Services will be compatible with every device, browser, email provider, or network.

The Services are not a substitute for professional medical advice, diagnosis, treatment, emergency care, or clinical monitoring.

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​21. Limitation of liability

To the maximum extent permitted by applicable law, Telecare Health Ltd., its directors, officers, employees, contractors, affiliates, licensors, service providers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, loss of data, loss of goodwill, business interruption, personal injury, or health outcomes arising from or related to your use of or inability to use the Services.

To the maximum extent permitted by law, Telecare is not liable for:

  • your health decisions;

  • inaccurate or incomplete information entered by you;

  • missed, delayed, incorrect, or unavailable alerts;

  • failure to seek medical care;

  • failure to follow medical advice from your healthcare provider;

  • third-party platform issues;

  • internet, device, email, SMS, WhatsApp, or browser issues;

  • unauthorized access caused by your failure to protect your account, email, device, or login information;

  • events outside our reasonable control.

Where liability cannot legally be excluded, Telecare’s liability will be limited to the maximum extent permitted by law.

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​22. Indemnification

You agree to defend, indemnify, and hold harmless Telecare Health Ltd., its directors, officers, employees, contractors, affiliates, service providers, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from or related to:

  • your use or misuse of the Services;

  • your violation of these Terms;

  • your violation of any law or third-party right;

  • information you enter or submit;

  • use of your account by another person because of your failure to secure your access;

  • your reliance on the Services as a substitute for medical care or emergency care.

This does not limit any rights you may have under applicable law.

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​23. Force majeure

Telecare is not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, storms, hurricanes, floods, fires, epidemics, pandemics, power outages, internet failures, cyberattacks, labor disruptions, government actions, payment network issues, third-party platform failures, or communication service failures.

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​24. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we may notify you by email, app message, website notice, or another reasonable method. Your continued use of the Services after the effective date of the updated Terms means you accept the updated Terms.

If you do not agree to the updated Terms, stop using the Services and contact us about account cancellation.

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​25. Governing law and dispute resolution

These Terms are governed by the laws of Belize, without regard to conflict-of-law principles.

Before bringing a formal claim, you agree to contact Telecare so we can try to resolve the issue informally. If the matter cannot be resolved informally, disputes will be handled by a court of competent jurisdiction in Belize, unless another dispute-resolution process is required by applicable law or agreed in writing by both parties.

Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief where appropriate.

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​26. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in effect.

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27. No waiver

If Telecare does not enforce a right under these Terms, that does not mean Telecare has waived that right.

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28. Assignment

You may not assign or transfer your rights or obligations under these Terms without Telecare’s prior written consent. Telecare may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, or transfer of the Services.

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29. Entire agreement

These Terms, together with the Privacy Policy and any program-specific terms or consent forms presented to you, form the agreement between you and Telecare regarding the Services.

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30. Contact

Questions about these Terms may be sent to:

Telecare Health Ltd.
Belize City, Belize
Email: support@telecare.biz
Email: info@telecare.biz
Website: www.telecare.biz

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