Telecare Health Connect Privacy Policy

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Last updated: May 19, 2026

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1. Plain-language summary

Telecare Health Connect collects information you give us so we can provide the app and related services.

The main points are:

1. We collect your name, email, phone, program choice, app access details, and health tracking information you enter, such as blood sugar, blood pressure, weight, symptoms, and notes.

2. We use your information to provide the app, show your own trends, create reminders and alerts, support your account, manage payment or trial access, and improve our service.

3. We do not sell your personal health information.

4. We use trusted third-party service providers to operate, secure, deliver, analyze, and improve the service.

5. Your information may be processed in Belize and other countries where our technology providers operate.

6. You can ask to access, correct, export, or delete your personal information, subject to legal, security, operational, and record-keeping limits.

7. The app is not for emergencies and does not replace your doctor.

This summary is provided for convenience. The full Privacy Policy below explains our practices in more detail.

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2. Who we are

This Privacy Policy explains how Telecare Health Ltd. (“Telecare,” “Telecare Health,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you use:

• our websites, including www.telecare.biz and www.telecare.bz;

• Telecare Health Connect / Telecare Connect;

• our forms, landing pages, payment pages, app pages, emails, messages, and support channels;

• programs such as DiabetesCare, PressureCare, WeightCare, VitalCare, or other Telecare Connect programs.

For privacy questions, contact:

Telecare Health Ltd.
Belize City, Belize
Email: support@telecare.biz
Email: info@telecare.biz
 

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3. Important health privacy note

Telecare Health Connect is designed as a user-entered health tracking and engagement tool. The information you enter may include sensitive health-related information.

We treat health-related information carefully. However, the app is not a hospital electronic medical record, emergency monitoring system, medical device, or provider portal.

Do not use the app to request emergency help. If you have severe symptoms or think you may have an emergency, seek urgent medical care immediately.

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4. Information we collect

We may collect the following categories of information.

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4.1 Account and identity information

We may collect basic account and contact information such as:

• name;

• email address;

• phone or WhatsApp number;

• program or account information needed to provide access and support.

 

4.2 Signup and intake information

We may collect information you provide when signing up, such as:

• program interest or selected program;

• consent and privacy acceptance records;

• referral, source, or campaign information;

• signup or onboarding information needed to provide the Services.

 

4.3 Health tracking information you enter

Depending on your program, we may collect:

• blood sugar readings;

• blood sugar timing, such as before or after food;

• blood pressure readings;

• heart rate;

• weight;

• weight unit;

• waist or hip measurements, if enabled;

• symptoms selected by you;

• user notes entered by you;

• date and time of readings;

• reading type and program code.

 

4.4 Service records

We may create internal service records needed to operate your account, support your use of the app, provide reminders or messages, maintain security, troubleshoot issues, and improve the Services.

 

4.5 Payment and billing information

We may collect or receive information related to your purchases, payment status, subscription status, trial access, billing support, or payment-related inquiries.

Full card or bank details may be processed by third-party payment providers and may not be stored directly by Telecare.

 

4.6 Communications and support information

We may collect:

• emails you send us;

• support requests;

• responses to reminders or messages;

• manual SMS or WhatsApp follow-up notes, where used;

• call or contact outcome notes;

• preferences for communication.

 

4.7 Website, device, and analytics information

When you use our website or app, we or our vendors may collect:

• IP address;

• browser type;

• device type;

• operating system;

• pages visited;

• links clicked;

• approximate location derived from device or network information;

• cookies or similar identifiers;

• website analytics data;

• app usage or sync information.

 

5. How we collect information

We collect information when you:

• complete a Telecare signup, intake, or support form;

• access or use the app;

• enter health tracking information;

• communicate with us;

• make or manage a payment;

• interact with our website, app, messages, or support channels.

We may also receive limited service-related information from providers that help us operate, secure, analyze, or deliver the Services.

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6. How we use your information

We use your information to:

1. create, manage, and support your account;

2. provide the app and related Telecare Connect programs;

3. help you view and track your own information;

4. send service, support, safety, trial, payment, or account messages;

5. respond to questions, support requests, billing issues, or privacy requests;

6. manage payments, subscriptions, trials, and access;

7. maintain security and prevent misuse;

8. troubleshoot, test, improve, and develop the Services;

9. comply with legal, regulatory, accounting, tax, and contractual obligations;

10. create aggregated or de-identified insights for quality improvement, reporting, research, or business planning.

We do not use your personal health information to sell advertising.

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7. Legal bases and consent

Depending on the circumstances and applicable law, we may process your information based on:

• your consent;

• the need to provide the Services you requested;

• our legitimate interest in operating, improving, securing, and supporting the Services;

• compliance with legal, regulatory, tax, accounting, or safety obligations;

• protection of your vital interests or the vital interests of another person, where applicable.

Where processing is based on consent, you may withdraw consent. Withdrawal of consent does not affect processing that occurred before withdrawal. If you withdraw consent for information needed to provide the Services, we may no longer be able to provide some or all of the Services.

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8. Sensitive health-related information

Because the Services involve blood sugar, blood pressure, weight, symptoms, and related tracking information, some information may be sensitive.

We collect and use this information only for purposes connected to providing, supporting, improving, securing, or analyzing the Services, or as otherwise disclosed to you or permitted by law.

We do not intentionally collect diagnosis, medication dose changes, prescriptions, lab results, clinician notes, insurance claims, or formal medical records in the app unless the service is later changed and appropriate notices, safeguards, and consents are provided.

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9. App messages, reminders, and safety-related notices

Telecare may use the information you provide to send reminders, app messages, support messages, or safety-related notices. These messages are for information and support only. They are not a diagnosis, treatment decision, prescription decision, or emergency response system.

No message from the app means that your health is safe. If you are concerned about your health, contact your healthcare provider. If you have severe symptoms or think you may have an emergency, seek urgent medical care immediately.

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10. AI use

Telecare may use artificial intelligence or automated tools to support service delivery, prepare summaries, improve user experience, assist internal operations, or improve the Services.

AI-supported content is for information and support only. It may be incomplete or inaccurate. It does not diagnose, prescribe, recommend medication changes, or replace your doctor or healthcare provider.

Where practical, Telecare will use safeguards designed to limit unnecessary personal information in AI-supported workflows.

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11. How we share information

We may share information with the following categories of recipients.

 

11.1 Service providers and technology vendors

We may share information with trusted service providers that help us operate, host, secure, support, analyze, improve, and deliver the Services. These may include providers for website hosting, app delivery, cloud storage, workflow tools, email or messaging delivery, payment processing, analytics, customer support, security, and artificial intelligence features.

These providers may process information on our behalf or in connection with providing their services to us. We aim to share only the information reasonably needed for those purposes.

 

11.2 Telecare staff and authorized contractors

Authorized Telecare staff and approved contractors may access information only as needed to provide, support, secure, or improve the Services.

We use role-based and need-to-know access where practical.

 

11.3 Healthcare providers

We do not routinely share your app data with a healthcare provider unless:

• you ask us to do so;

• you participate in a service that clearly includes clinician review or provider communication;

• sharing is needed for a safety-related follow-up and legally permitted;

• sharing is required by law.

You remain responsible for sharing your readings with your own doctor or healthcare provider unless a separate service arrangement says otherwise.

 

11.4 Legal, safety, and compliance disclosures

We may disclose information if we believe it is necessary to:

• comply with law, regulation, court order, subpoena, or lawful request;

• protect the rights, safety, or property of users, Telecare, or others;

• investigate fraud, misuse, security incidents, or technical problems;

• enforce our Terms;

• respond to emergencies or serious safety concerns where permitted by law.

 

11.5 Business transfers

If Telecare is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections where required.

 

11.6 Aggregated or de-identified information

We may share aggregated, anonymized, or de-identified information that does not reasonably identify you.

 

 

12. What we do not do

Telecare does not:

1. sell your personal health information;

2. use your personal health information for third-party advertising;

3. intentionally publish your identifiable readings;

4. tell third parties that you have a specific condition for advertising purposes;

5. allow public access to your individual app data;

6. claim that app alerts are clinician-reviewed unless that is true.

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13. Cookies, analytics, and tracking

Our websites may use cookies, pixels, tags, or similar technologies for:

• site functionality;

• analytics;

• security;

• form performance;

• marketing source tracking;

• referral and campaign tracking.

We may use Google Analytics or similar tools to understand website traffic and improve our services. These tools may collect device, browser, IP, and usage information. Third-party analytics providers may process information according to their own policies.

Your browser may allow you to block or delete cookies. Some website functions may not work properly if cookies are disabled.

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14. Data storage and international transfers

Telecare is based in Belize. We may store or process information in Belize and in other countries where our technology providers, hosting providers, email providers, analytics providers, payment providers, or support providers operate.

Data protection laws in those countries may differ from the laws in your country.

By using the Services, you understand that your information may be transferred to and processed in Belize and other countries as necessary to provide and support the Services.

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15. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include access controls, staff procedures, security settings, trusted service providers, monitoring, testing, and other measures appropriate for the nature of the Services.

No system is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

You are responsible for protecting your email account, device, login link, passwords, PINs, and app access.

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16. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our current intended retention approach is:

• account and profile information: while your account is active and for a reasonable period after closure;

• user-entered readings and app-generated tracking data: while your account is active and for up to 24 months after account closure or inactivity, unless you request deletion earlier and deletion is legally and operationally permitted;

• billing, payment, accounting, tax, and business records: up to 7 years or as required by applicable law;

• support, audit, security, and operational logs: as long as reasonably needed for security, dispute resolution, compliance, quality improvement, or legal purposes;

• backups: until overwritten or deleted according to our vendors’ normal backup cycles.

We may retain aggregated, anonymized, or de-identified information indefinitely, provided it does not reasonably identify you.

Telecare should review and confirm these retention periods before publication.

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17. Your privacy rights

Depending on applicable law, you may have rights to:

• ask whether we process your personal information;

• request access to your personal information;

• request a copy of your personal information;

• correct inaccurate or incomplete information;

• request deletion of information;

• restrict certain processing;

• object to certain processing;

• withdraw consent where processing is based on consent;

• request data portability where applicable;

• object to direct marketing;

• lodge a complaint with the applicable data protection authority.

To make a request, contact us at support@telecare.biz or info@telecare.biz.

We may need to verify your identity before responding. We may not be able to fulfill a request if doing so would violate law, affect another person’s rights, compromise security, interfere with legal claims, or require deletion of records we are legally required or permitted to keep.

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18. Deleting your account or data

You may request account closure or deletion of your personal information.

If you request deletion:

• you may lose access to the app;

• we may retain certain records where required or permitted by law;

• deletion from backups may take additional time based on vendor backup cycles;

• aggregated or de-identified data may be retained.

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19. Communications preferences

You may opt out of promotional emails by using unsubscribe instructions where available or by contacting us.

Even if you opt out of promotional messages, we may still send:

• login and security messages;

• payment or account messages;

• service updates;

• support responses;

• safety-related messages;

• legal or privacy notices.

You may also ask us to update your phone, WhatsApp, or email preferences.

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20. Children and minors

The Services are intended for adults. We do not knowingly collect personal information from children or minors without appropriate authorization.

If you believe a child or minor has provided information without proper authorization, contact us so we can review and take appropriate action.

 

 

21. Links to other websites

Our websites, messages, or app may link to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites or services.

Review the privacy policies of any third-party websites or services you use.

 

 

22. Data breaches and security incidents

If we become aware of a personal data breach or security incident, we will investigate and take reasonable steps to contain, assess, and remediate the issue.

Where required by applicable law, we will notify the relevant regulator and affected individuals within legally required timelines.

 

 

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by website notice, app message, email, or another reasonable method. The updated Privacy Policy will be effective as of the date stated at the top.

Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated Policy.

 

 

24. Contact us

For privacy questions, requests, or concerns, contact:

Telecare Health Ltd.
Belize City, Belize
Email: support@telecare.biz
Email: info@telecare.biz
Suggested privacy inbox: [privacy@telecare.biz]
Website: www.telecare.biz